Niemann & Heyer handles collections for its clients through a proprietary, state of the art, web-based platform called Integrated Collections Enforcement ("ICE"). From the client's perspective, ICE permits managers and directors to access realtime information about collection account activity from anywhere the client or manager has high-speed internet access. ICE also permits these users to monitor and manage collections accounts, including the ability to print reports, authorize additional collection steps, obtain information about fees and costs incurred, view account-related documents, and the like.
From Niemann & Heyer's perspective, ICE permits our team of dedicated collection account managers and attorneys to monitor accounts, track deadlines, generate case notes, create necessary notices and filings, and take other necessary steps in the collections process in a time-efficient manner, thereby allowing N&H to keep its collection fees competitive with or lower than other firms while providing superior services. Our automated calendaring system generates automatic ticklers to notify us of deadlines for payment, and other important deadlines, thus helping to ensure that no account falls through the cracks.
While recovery rates vary over time, historically Niemann & Heyer has been able to satisfactorily settle approximately 95 percent of the accounts it manages (i.e, owner pays all amounts owed, including legal fees and costs), whether by obtaining a payment in full or a board-approved payment plan.